Contact Information

Welcome to Electric Big Mart Customer Support. We are here to assist you with your orders, product inquiries, shipping, and returns. Choose your preferred way to reach out to us.

1. Customer Support Hotline

For quick assistance regarding orders, tracking, or general questions, call our dedicated support team.

• 📞 Phone: [ 01713033067 ]

• ⏳ Available Hours: 9:00 AM – 9:00 PM (Every day, except Fridays and Public Holidays)

2. WhatsApp Support

Prefer messaging? Connect with us instantly via WhatsApp for support or to send product photos/videos for returns.

• 💬 WhatsApp: [ 01713033067 ]

• ⏳ Response Time: We usually reply within 1–2 hours during business hours.

3. Email Support

For official inquiries, corporate or bulk orders, or detailed complaints, please send us an email.

• ✉️ Email: [ myconcept2001@gmail.com ]

• ⏳ Response Time: You will receive a reply within 24 working hours.

4. Corporate & Warehouse Address

If you need to return a product via courier or wish to visit our administrative office:

• 🏢 Office Address: [Your Physical Shop/Office Address, City, Bangladesh]

📌 Customer Guidelines (For Mutual Benefit)

To help us serve you faster and better, please keep the following in mind:

• Order ID: If you are calling or messaging about an existing order, please mention your Order ID (e.g., #EBM1024) at the beginning of the conversation.

• Outside Support Hours: If you contact us outside our regular business hours (after 9:00 PM), please leave a WhatsApp message or email. Our team will get back to you first thing the next morning.

• Official Channels: Please use only the official phone numbers and email listed above. Electric Big Mart will never ask for your personal passwords or transactional OTPs over the phone.