Return and Refund Policy

Thank you for shopping at Electric Big Mart. We want to ensure you have a great shopping experience. If you are not completely satisfied with your purchase, we are here to help.

1. Conditions for Returns

You can request a return within 7 days of receiving your item. To be eligible for a return, your item must meet the following criteria:

• Valid Reason: The item must be damaged, defective, incorrect (wrong model/color), or incomplete upon delivery.

• Original Condition: The item must be unused, in the same condition that you received it, and in its original packaging.

• Tags & Seals: All product tags, user manuals, warranty cards, and retail seals must be intact.

⚠️ Note: Change of mind (e.g., "I don't like the look of it anymore") is not applicable for a return once the product seal is broken.

2. Return Process

To start a return, please follow these simple steps:

1. Contact our Customer Support team via Phone, WhatsApp, or Email within 7 days of delivery.

2. Provide your Order ID and clear photos/videos showing the defect or issue.

3. Once approved, you will need to send the product back to our warehouse (via a courier service) or we will arrange a pickup (depending on your location).

3. Refunds

Once we receive your returned item, our quality control team will inspect it. We will notify you of the approval or rejection of your refund.

• Approved Refunds: If approved, the refund will be processed back to your original payment method (bKash, Nagad, Rocket, Bank Transfer, or Store Credit) within 5 to 7 working days.

• Shipping Fees: If the item was damaged or wrong from our side, we will bear the return shipping cost. If the return is due to other approved reasons, the customer may need to cover the delivery charge.

4. Warranty & Brand Policies

For electrical items that come with an official brand warranty (e.g., replacement or repair warranty for motors/parts):

• If a problem occurs after the 7-day return window, please contact the respective brand's authorized service center directly using your warranty card.

• Electric Big Mart will assist you with the necessary contact information for the brand's service centers if needed.

5. Contact Us

If you have any questions about our Return and Refund Policy, please reach out to us:

• Phone/WhatsApp: 01713033067

• Email: myconcept2001@gmail.com

• Website: https://www.electricbigmart.com