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Enjoy FREE Delivery All Over Bangladesh on All Products (Except Fans) 🎉 | Fan Delivery: Dhaka 100TK | Outside Dhaka 200TK Enjoy FREE Delivery All Over Bangladesh on All Products (Except Fans) 🎉 | Fan Delivery: Dhaka 100TK | Outside Dhaka 200TK Enjoy FREE Delivery All Over Bangladesh on All Products (Except Fans) 🎉 | Fan Delivery: Dhaka 100TK | Outside Dhaka 200TK Enjoy FREE Delivery All Over Bangladesh on All Products (Except Fans) 🎉 | Fan Delivery: Dhaka 100TK | Outside Dhaka 200TK Enjoy FREE Delivery All Over Bangladesh on All Products (Except Fans) 🎉 | Fan Delivery: Dhaka 100TK | Outside Dhaka 200TK Enjoy FREE Delivery All Over Bangladesh on All Products (Except Fans) 🎉 | Fan Delivery: Dhaka 100TK | Outside Dhaka 200TK Enjoy FREE Delivery All Over Bangladesh on All Products (Except Fans) 🎉 | Fan Delivery: Dhaka 100TK | Outside Dhaka 200TK Enjoy FREE Delivery All Over Bangladesh on All Products (Except Fans) 🎉 | Fan Delivery: Dhaka 100TK | Outside Dhaka 200TK Enjoy FREE Delivery All Over Bangladesh on All Products (Except Fans) 🎉 | Fan Delivery: Dhaka 100TK | Outside Dhaka 200TK Enjoy FREE Delivery All Over Bangladesh on All Products (Except Fans) 🎉 | Fan Delivery: Dhaka 100TK | Outside Dhaka 200TK

Shipping policy

Shipping Policy

At Electric Big Mart, we strive to deliver your electrical appliances safely and as quickly as possible across Bangladesh. Please review our shipping guidelines below.

1. Delivery Timelines

Once your order is confirmed, our estimated delivery times are as follows:

  • Inside Dhaka: 2 to 3 Working Days

  • Outside Dhaka: 4 to 7 Working Days

📌 Note: Delivery times are estimates. While we aim to deliver on time, delays may occasionally happen due to courier complications, severe weather, or unexpected disruptions.

2. Shipping Charges

Shipping fees depend on your delivery location and the total weight/size of the package (especially for heavy items like industrial fans or large appliances):

  • Standard Delivery (Inside Dhaka): [e.g., 60 / 80 TK]

  • Standard Delivery (Outside Dhaka): [e.g., 120 / 150 TK]

Heavy or oversized items may incur additional delivery charges, which will be communicated and confirmed with you over the phone before shipping.

3. Order Verification & Processing

  • All orders are subject to a verification call. We will call you on your provided mobile number to confirm the order details and delivery address.

  • Orders will only be handed over to the courier service after successful phone verification. If we cannot reach you within 48 hours, your order may be automatically canceled.

4. Cash on Delivery (COD) & Advance Conditions

  • We offer Cash on Delivery (COD) all over Bangladesh for standard packages.

  • For outside Dhaka deliveries or high-value/heavy items, a partial advance payment (via bKash/Nagad) may be required to secure the order and cover courier booking fees.

5. Inspection Upon Delivery (Crucial for Customers)

Since electrical goods are fragile, we highly recommend the following for our mutual safety:

  • Check Before Paying: Please inspect the outer packaging for any visible damage before accepting the package from the courier agent.

  • Unboxing Video: We strongly advise taking a continuous unboxing video when opening your package. If the product is physically damaged inside, this video will serve as proof for a quick replacement or refund.

6. Failed Delivery & Address Issues

  • The courier service will attempt to deliver your package up to 2 or 3 times.

  • If a delivery fails because the customer was unreachable, refused the delivery without a valid reason, or provided an incorrect address, the order will be returned to our warehouse. In such cases, the customer will have to pay the shipping fee again for a redelivery.

7. Contact Us

For any shipping or tracking inquiries, please contact our support team:

  • Phone/WhatsApp: [ 01713033067 ]

  • Email: [ myconcept2001@gmail.com ]